Transforming Adoption Journeys: How Alliance for Children Embraced the Future with Ever Nester
About Alliance for Children
Founded in 1974 by Filis Casey in Needham, Massachusetts, Alliance for Children has grown from a small local agency to a multi-state operation with offices in nine states: Massachusetts, New York, New Jersey, Texas, Arkansas, Florida, Pennsylvania, Rhode Island, and Connecticut. With half a century of experience, Alliance for Children has been at the forefront of adoption services, continually adapting to meet the needs of hopeful families and expectant mothers.
The Challenge: Navigating Adoption in the Digital Age
Alliance for Children faced several challenges with their traditional adoption profile system:
Outdated, static profiles that failed to capture family dynamics
Time-consuming update process requiring weeks to implement changes, often requiring multiple team members to complete
Limited engagement from hopeful families during the waiting period
Difficulty in conveying family personalities through text and static images
Inefficient use of staff time in managing profile updates
“Prior to Ever Nester, our families profiles were stagnant. They didn’t have that emotion or emotional feel to them that the videos provide now for our families.”
Susan Wright
COO • Alliance For Children
Susan elaborated on the challenges:
“In order to edit those profiles, it would take families and our staff several weeks to edit the profile. First, the families would have to collect new photos. Then they would have to load and send those to us. And then we would have to edit the actual profile on our platform. So it was not a quick, or easy change.”
The Solution: Ever Nester’s Modern Profile Management Platform
Video-first technology for authentic family storytelling
User-friendly platform for easy profile creation and updates
Real-time profile editing capabilities for families
Enhanced engagement tools to keep hopeful families involved
Seamless integration with existing adoption processes
Custom profile management portal for oversight and monitoring of all current and/or in-process family profiles
Live Support for adoptive family during all stages of the profile creation/updating process
Results: Reimagining the Adoption Journey
“We had an expectant mom speaking with our birth parent liaison. After seeing a family’s profile said, ‘They are the ones. They are the ones for me. They are the ones for my child.’ That match happened so quickly and in such an organic way.“
Susan Wright
COO • Alliance For Children
1. Accelerated Matching Process
Ever Nester’s video profiles facilitated quicker, more meaningful connections between expectant mothers and hopeful families.
2. Increased Family Engagement and Autonomy
Ever Nester empowered hopeful families to take control of their adoption journey, keeping them actively involved during the waiting period.
> “Our families love the Ever Nester platform. They love to be able to do it on their time when they’re ready. It’s not a scheduled call at 10 o’clock with our office staff. That flexibility, that autonomy, it has been a great asset to our hopeful families.” – Susan Wright
3. Improved Staff Efficiency and Focus
By automating profile creation and updates, Alliance for Children’s staff could redirect their efforts to more critical aspects of the adoption process.
> “We don’t have a staff member dedicated to helping families create their profile. We have our adoptive parent liaison assist families in joining Ever Nester, and that’s seamless. It’s so easy and so much appreciated by our staff that we now can focus on the other work that goes into adoption, which is, as you can imagine, quite heavy work here.” – Susan Wright
4. Enhanced Birth Parent Experience
Ever Nester’s video profiles provided a more authentic and comprehensive view of hopeful families, aiding expectant mothers in their decision-making process.
> “The video platform that Ever Nester provides has really helped our expectant moms make a choice that feels right to them.” – Susan Wright
5. Ongoing Communication Tool
Ever Nester’s profiles became a valuable communication tool throughout the adoption process, even after initial matching.
“I continuously went back to the Ever Nester profile and it became a communication vehicle during the matching period.”
Birth Mother
Key Benefits for Adoption Agencies
Modernized Approach: Align with today’s technology-driven world and meet the expectations of younger generations
Time-Saving: Automate profile creation and updates, reducing administrative burden
Improved Matches: Facilitate more authentic connections between birth parents and hopeful families
Increased Engagement: Keep hopeful families actively involved in their adoption journey, reducing anxiety during the waiting period
Staff Efficiency: Allow staff to focus on core adoption services rather than profile management
Enhanced Communication: Provide a platform for ongoing updates and communication between expectant mothers and hopeful families
Flexibility: Offer families the ability to update their profiles easily and frequently, ensuring the most current representation
Personal Engagement: Ever Nester partners with your agency to create a template for your Family’s profile that highlights your agency’s brand(personality?) and features the key information your agency values
Mobile viewing compatibility: Share your families profiles with any expectant parent in any state on any type of device seamlessly
The Ever Nester Difference: A Personal Touch in a Digital World
Susan highlighted the importance of Ever Nester’s personalized approach:
“One of the biggest draws for us is the relationship we have built with all of your team at Ever Nester. I think that there’s a very personable aspect to Ever Nester that not only our staff feel, but also our families feel. And that is very important to all of us in this journey, which can have its ups and downs. You want to have stability. And Ever Nester has been that stability for our families for the last year, plus.”
Conclusion: Embracing the Future of Adoption
Ever Nester has transformed the adoption process for Alliance for Children, bringing it into the modern age with video-first technology and user-friendly tools. By embracing this innovative platform, adoption agencies can streamline their processes, improve matches, and provide a better experience for all members of the adoption triad.
“The Agency, Hopeful Family, and Birth Mother triad is really benefiting from our move to Ever Nester.“
Susan Wright
COO • Alliance For Children
In an industry where personal connections are paramount, Ever Nester has found a way to harness technology to enhance, rather than replace, the human element of adoption.
“When Todd first approached us here at Alliance for Children, we were excited about the new possibility of creating profiles that were progressive, that were more in tune with the times, more organic to what individuals are used to now. And I feel just so fortunate that we were able to move forward because it has been such a positive experience, both from our agency, as well as our hopeful families and our expectants.” – Susan Wright
Take the Next Step: Transform Your Agency with Ever Nester
Are you ready to revolutionize your adoption agency’s approach? Ever Nester is here to support you every step of the way:
Modern and User-friendly platform for families and staff
Improved matching processes
Enhanced engagement for hopeful families
Streamlined workflows for your team
We understand that transitioning to a new system can be daunting. That’s why we offer a white-glove service for all our customers.
What does white-glove service mean for your agency?
Ever Nester’s First step is to learn how your agency processes and manages your family profiles
Then we work with your staff to create a plan, to seamlessly onboard your families to our platform without any disruption to your day to day agency operation or your families’ lives.
Your dedicated account manager will work closely with you every step of the way to ensure a smooth, hassle-free transition from your current system to Ever Nester.
We’ll handle staff training, help documentation, and configuration of the platform to fit your agency’s unique needs.
Don’t let outdated processes hold your agency back. Partner with Ever Nester to bring your family profiles to life, accelerate your matching process, and provide a more engaging and supportive experience for everyone involved in the beautiful journey of adoption.
